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Quality Improvement

We are committed to providing a safe environment for your loved ones to live and work.  One of the functions of the Quality Improvement Department is to investigate potential allegations of mistreatment, neglect and other forms of abuse.  We rely on the good faith reporting of staff, family members and peers to direct our efforts of review and improvement of services.

The QI Department, along with the agency’s Nursing Department, tracks other occurrences such as falls, injuries of unknown origin, medication administration errors, and use of physical intervention techniques.  The information collected assists the agency in developing policies, procedures and training programs that are geared to reduce the likelihood of such instances in the future.

How to Contact the Quality Improvement Department:

To report an occurrence, incident or suspected abuse or to share comments or concerns regarding services or facilities, please contact:

Patricia Lovelace
Director of Quality Improvement 
845-343-0871 ext. 31156

Agency Off-hour Incident
Reporting Voicemail at:
845-796-1350 ext. 11209*

*If leaving a message, please include your contact information for follow up purposes.

E-mail reports may be sent to:

Brandon Rubik, CHC
Assistant Executive Director of Quality Improvement
Corporate Compliance Officer
Phone: 845-796-1350 ext. 12000


For compliance related issues please call the confidential corporate compliance hotline at (845) 796-1350 ext. 12888